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Hysbysiad o Ddyfarnu Contract

UWTSD2122/177. Customer Relationship Management Platform (CRM)

  • Cyhoeddwyd gyntaf: 26 Ionawr 2023
  • Wedi'i addasu ddiwethaf: 26 Ionawr 2023
  • Cofnodi Diddordeb

     

    Efallai na fydd y ffeil hon yn gwbl hygyrch.

  •  

Nid yw'r prynwr yn defnyddio'r wefan hon i weinyddu'r hysbysiad.

I gofnodi eich diddordeb neu gael gwybodaeth neu ddogfennau ychwanegol, darllenwch y cyfarwyddiadau yn Nhestun Llawn yr Hysbysiad. (NODER: Nid oes angen ymateb i Hysbysiadau Dyfarnu Contractau a Hysbysiadau Gwybodaeth Ymlaen Llaw fel arfer)

Cynnwys

Crynodeb

OCID:
ocds-kuma6s-122298
Cyhoeddwyd gan:
University of Wales Trinity Saint David
ID Awudurdod:
AA0343
Dyddiad cyhoeddi:
26 Ionawr 2023
Dyddiad Cau:
-
Math o hysbysiad:
Hysbysiad o Ddyfarnu Contract
Mae ganddo ddogfennau:
Nac Ydi
Wedi SPD:
Nac Ydi
Mae ganddo gynllun lleihau carbon:
Nac Ydi

Crynodeb

The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years. The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns. The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution. The solution must be able to support bilingual communication with the end user. It is expected the university will contract for a minimum of 3 years initially from mid-2022. We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022.

Testun llawn y rhybydd

HYSBYSIAD O DDYFARNU CONTRACT - CENEDLAETHOL

SERVICES

1 Manylion yr Awdurdod

1.1

Enw a Chyfeiriad yr Awdurdod


University of Wales Trinity Saint David

Procurement, Carmarthen Campus,

Carmarthen
SA31 3EP
UK

Heidi Davies, Procurement Manager
+44 1267676767


http://www.uwtsd.ac.uk

2 Manylion y Contract

2.1

Teitl

UWTSD2122/177. Customer Relationship Management Platform (CRM)

2.2

Disgrifiad o'r contract

The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years.

The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns.

The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution.

The solution must be able to support bilingual communication with the end user.

It is expected the university will contract for a minimum of 3 years initially from mid-2022.

We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022.

2.3

Cod a Dosbarthiad yr Hysbysiad

48000000 Software package and information systems
48445000 Customer Relation Management software package
72000000 IT services: consulting, software development, Internet and support
72212445 Customer Relation Management software development services
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Amcangyfrif o Gyfanswm Gwerth

138300 GBP

3 Gweithdrefn

3.1

Math o Weithdrefn

Dau gam

4 Dyfarnu Contract

4.1

Cynigwyr Llwyddiannus

4.1.1

Enw a Chyfeiriad y cyflenwr, contractwr neu ddarparwr gwasanaeth llwyddiannus





Hubspot Uk Holdings Limited

Knotel, Floor 4, Clerks Court, 18-20 Farrington Lane,

London
EC1R3AU
UK




www.hubspot.com

5 Gwybodaeth Arall

5.1

Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio

UWTSD2122/177

5.2

Dyddiad Dyfarnu'r Contract

  11 - 08 - 2022

5.3

Nifer y tendrau a dderbyniwyd

1

5.4

Gwybodaeth Arall

(WA Ref:124368)

5.5

Dogfennaeth Ychwanegol

Dd/g

5.6

Dyddiad cyhoeddi'r hysbysiad hwn:

  26 - 01 - 2023

Codio

Categorïau nwyddau

ID Teitl Prif gategori
72212445 Gwasanaethau datblygu meddalwedd Rheoli Cysylltiadau Cwsmeriaid Gwasanaethau rhaglennu meddalwedd rhaglenni
72000000 Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth Gwasanaethau Cyfrifiadurol a Chysylltiedig
48445000 Pecyn meddalwedd Rheoli Cysylltiadau Cwsmeriaid Pecyn meddalwedd dadansoddi ariannol a chyfrifyddu
48000000 Systemau pecynnau meddalwedd a gwybodaeth Gwasanaethau Cyfrifiadurol a Chysylltiedig

Lleoliadau Dosbarthu

ID Disgrifiad
1018 Abertawe
1022 Caerdydd a Bro Morgannwg
1013 Conwy a Sir Ddinbych
1015 Cymoedd Canalog (Merthyr Tudful, Rhondda Cynon Taf)
1016 Cymoedd Gwent (Torfaen, Blaenau Gwent, Caerffili)
1000 CYMRU
1014 De-orllewin Cymru (Sir Gaerfyrddin, Sir Benfro, Ceredigion)
1020 Dwyrain Cymru
1010 Gorllewin Cymru a'r Cymoedd
1012 Gwynedd
1017 Pen-y-bont ar Ogwr a Castell-Nedd Port Talbot
1024 Powys
1021 Sir Fynwy a Chasnewydd
1023 Sir y Fflint a Wrecsam
1011 Ynys Môn

Cyfyngiadau Rhanbarthol ar y Rhybuddion

Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.

ID Disgrifiad
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.

Teulu dogfennau

Manylion hysbysiad
Dyddiad cyhoeddi:
18 Gorffennaf 2022
Dyddiad Cau:
04 Awst 2022 00:00
Math o hysbysiad:
Cam 2
Enw Awdurdod:
University of Wales Trinity Saint David
Dyddiad cyhoeddi:
26 Ionawr 2023
Math o hysbysiad:
Hysbysiad o Ddyfarnu Contract
Enw Awdurdod:
University of Wales Trinity Saint David
Dyddiad cyhoeddi:
20 Mehefin 2022
Dyddiad Cau:
11 Gorffennaf 2022 00:00
Math o hysbysiad:
Hysbysiad o Gontract
Enw Awdurdod:
University of Wales Trinity Saint David

Ynglŷn â'r prynwr

Prif gyswllt:
N/a
Cyswllt gweinyddol:
N/a
Cyswllt technegol:
N/a
Cyswllt arall:
N/a

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Dyddiad Manylion
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