Cyfanswm maint neu gwmpas y tendr
This will involve the procurement of:
Three book vending centres with combined functionality:
check-in and check-out of books
the functionality to reserve items.
A book capacity of 150 - 200 books
The ability to set up new accounts
The functionality to run reports
For personal data to be dealt with according to GDPR
For any language function to be bilingual - English/ Welsh
To be located at:
Noah's Ark Children's Hospital for Wales
Installation to take place within the hospital atrium location.
Hafan y Coed Mental Health Unit at University Hospital, Llandough
Installation to take place within a location in the unit.
The Memory Clinic at University Hospital, Llandough
Installation to take place within the Patient Information Centre at Llandough.
The procurement of 1 Self-Service Library Book Vending Machine with combined functionality:
check-in and check-out of books
the functionality to reserve items.
A book capacity of 400 - 450 books
The ability to set up new accounts
The functionality to run reports
For personal data to be dealt with according to GDPR
For any language function to be bilingual - English/ Welsh
to be located at:
University Hospital of Wales
Installation to take place at an area near the concourse, which has a significant footfall has been identified. Installation of machine to take place within the concourse.
Monitoring and Evaluation
Full monitoring of performance will take place. This will include a monthly review of performance statistics as well as survey information capturing free form individual customer feedback. Further detail is included within the tender documentation.
Service & Maintenance
The bid should include a minimum of five years of servicing - this should comprise quarterly maintenance checks and replacement of parts as necessary. The bid should include call outs for any breakdowns that occur on any of the units - there will be requirement for the engineer to call out within 24 hours of being notified of the issue, and for the repair to be resolved within 48 hours. There should be an accessible customer service phone line staffed from 9-5 Monday to Friday, as well as an email service to report any issues.
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