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Hysbysiad o Gontract

BSS23001 - Out of Hours Call Handling Service Framework

  • Cyhoeddwyd gyntaf: 09 Hydref 2023
  • Wedi'i addasu ddiwethaf: 09 Hydref 2023
  • Efallai na fydd y ffeil hon yn gwbl hygyrch.

  •  

Rydych yn gweld hysbysiad sydd wedi dod i ben.

Cynnwys

Crynodeb

OCID:
ocds-kuma6s-135048
Cyhoeddwyd gan:
Barcud Shared Services
ID Awudurdod:
AA82071
Dyddiad cyhoeddi:
09 Hydref 2023
Dyddiad Cau:
26 Hydref 2023
Math o hysbysiad:
Hysbysiad o Gontract
Mae ganddo ddogfennau:
Yndi
Wedi SPD:
Nac Ydi
Mae ganddo gynllun lleihau carbon:
Nac Ydi

Crynodeb

This Invitation to Tender (ITT) has been issued by Barcud Shared Services for and on the behalf of its Clients. This ITT is to be run as an ‘Open Procedure’ in accordance with Public Contracts Regulations 2015 (PCR 2015) and advertised on Sell2Wales. Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to £180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers. Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual “call-off” Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual “call-off” Contracts shall be awarded in accordance with Schedule 2 – Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when “call-off' Contracts will be awarded. Further information on the framework requirements may be found within the associated tender specification & framework agreement.

Testun llawn y rhybydd

HYSBYSIAD O GONTRACT - CENEDLAETHOL

SERVICES

1 Manylion yr Awdurdod

1.1

Enw a Chyfeiriad yr Awdurdod


Barcud Shared Services

2 Alexandra Gate Ffordd Pengam,

Cardiff

CF24 2SA

UK

Procurement

+44 7557344854



https://www.sell2wales.gov.wales
https://www.sell2wales.gov.wales

1.2

Cyfeiriad ar gyfer cael dogfennaeth

Fel yn I.1

1.3

Mae'n rhaid dychwelyd dogfennau wedi'u cwblhau at:

Fel yn I.1

2 Manylion y Contract

2.1

Teitl

BSS23001 - Out of Hours Call Handling Service Framework

2.2

Disgrifiad o'r nwyddau neu'r gwasanaethau sydd eu hangen

This Invitation to Tender (ITT) has been issued by Barcud Shared Services for and on the behalf of its Clients. This ITT is to be run as an ‘Open Procedure’ in accordance with Public Contracts Regulations 2015 (PCR 2015) and advertised on Sell2Wales.

Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to £180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers.

Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual “call-off” Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual “call-off” Contracts shall be awarded in accordance with Schedule 2 – Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when “call-off' Contracts will be awarded.

Further information on the framework requirements may be found within the associated tender specification & framework agreement.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=135048.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Cod a Dosbarthiad yr Hysbysiad

79512000 Call centre
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1024 Powys

2.4

Cyfanswm maint neu gwmpas y tendr

3 Amodau ar gyfer Cymryd Rhan

3.1

Safonau gofynnol a'r cymhwyster sydd ei angen

4 Gwybodaeth Weinyddol

4.1

Math o Weithdrefn

Un cam

4.2

Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio

N/a

4.3

Terfynau Amser



Terfyn amser ar gyfer derbyn tendrau wedi'u cwblhau
     26 - 10 - 2023  Amser   12:00

Dyddiad dyfarnu amcangyfrifedig   03 - 11 - 2023

4.5

Yr iaith neu'r ieithoedd y gellir ei/eu defnyddio i lunio tendrau neu geisiadau i gymryd rhan

EN  

4.6

Blwch Postio Cyflwyno Tendrau

Mae'r awdurdod dyfarnu wedi nodi y bydd yn derbyn ymatebion electronig i'r hysbysiad hwn drwy'r Blwch Postio Cyflwyno Tendrau. Mae rhagor o fanylion ar gael yn https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Gwybodaeth Arall

5.1

Gwybodaeth Ychwanegol

Barcud Shared Services was originally established in 2012 by four large scale voluntary transfer (LSVT) housing associations. Due to the organisation's success, Barcud Shared Services Limited (BSS) was incorporated in September 2019 as a not-for-profit company with five Members: Bron Afon Community Housing, Merthyr Valleys Homes, Tai Tarian & Valleys to Coast Housing with Cynon Taf, joining in 2022. Barcud Shared Services also has a subsidiary company - Astari Limited - which was established to provide services to non-Member organisation’s both in the sector and beyond, focusing on those with a social purpose.

As a group we work with a range of social purpose organisations including:

• Aelwyd Housing

• Barcud Housing Group

• Bron Afon Community Housing

• Cadwyn Housing Association

• Caredig

• Care & Repair Powys

• Cwm Taf Care & Repair

• Cynon Taf

• First Choice Housing Association

• Local Partnerships

• Merthyr Tydfil Housing Association

• Merthyr Valleys Homes

• Newydd Group

• Pembrokeshire Coast National Park Authority

• Rhondda Housing Association

• SHAL

• Smart Money Cymru

• Tai Tarian

• Trivallis

• The Care Society

• United Welsh

• Valleys to Coast

(WA Ref:135048)

Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:

Community benefits are to be evaluated as a proportion of the award criteria of this framework.

The buyer considers that this contract is suitable for consortia bidding.

5.2

Dogfennaeth Ychwanegol

BSS23001 - ITT
Tender Pack

5.3

Dyddiad cyhoeddi'r hysbysiad hwn

  09 - 10 - 2023

Codio

Categorïau nwyddau

ID Teitl Prif gategori
79512000 Canolfan alwadau Gwasanaethau ateb ffôn

Lleoliadau Dosbarthu

ID Disgrifiad
1018 Abertawe
1022 Caerdydd a Bro Morgannwg
1013 Conwy a Sir Ddinbych
1015 Cymoedd Canalog (Merthyr Tudful, Rhondda Cynon Taf)
1016 Cymoedd Gwent (Torfaen, Blaenau Gwent, Caerffili)
1014 De-orllewin Cymru (Sir Gaerfyrddin, Sir Benfro, Ceredigion)
1012 Gwynedd
1017 Pen-y-bont ar Ogwr a Castell-Nedd Port Talbot
1024 Powys
1021 Sir Fynwy a Chasnewydd

Cyfyngiadau Rhanbarthol ar y Rhybuddion

Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.

ID Disgrifiad
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.

Teulu dogfennau

Manylion hysbysiad
Dyddiad cyhoeddi:
09 Hydref 2023
Dyddiad Cau:
26 Hydref 2023 00:00
Math o hysbysiad:
Hysbysiad o Gontract
Enw Awdurdod:
Barcud Shared Services
Dyddiad cyhoeddi:
16 Ionawr 2024
Math o hysbysiad:
Hysbysiad o Ddyfarnu Contract
Enw Awdurdod:
Barcud Shared Services

Ynglŷn â'r prynwr

Prif gyswllt:
N/a
Cyswllt gweinyddol:
N/a
Cyswllt technegol:
N/a
Cyswllt arall:
N/a

Gwybodaeth bellach

Dyddiad Manylion
12/10/2023 17:21
ADDED FILE: BS23001 - Clarifications 1.0
Clarifications dated 12/10/2023
18/10/2023 15:57
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 18/10/2023
18/10/2023 15:58
ADDED FILE: BS23001 - OOH Operating Procedures & BCP
Ref BS23001 - Clarifications
20/10/2023 09:54
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 20/10/2023
26/10/2023 10:09
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 26/10/2023

Correction made to clarification 6

Blwch Post

Mae'r awdurdod dyfarnu wedi nodi y bydd yn derbyn ymatebion electronig i'r hysbysiad hwn drwy'r Blwch Postio Cyflwyno Tendrau.

Cyflwyno eich ymateb i'r tendr yn electronig mewn amgylchedd diogel.

Er mwyn creu ymateb electronig, cliciwch ar y botwm "Ychwanegu at fy rhestr Diddordeb" ar frig y dudalen.

Am ragor o wybodaeth am y Blwch Postio, darllenwch y canllaw i ddefnyddwyr:

Cwestiynau ac Atebion

Gofyn unrhyw gwestiynau y gall fod gennych ynghylch yr hysbysiad hwn i'r prynwr. Er mwyn gofyn cwestiwn neu gwestiynau i'r prynwr cliciwch ar y botwm "Gweld Cwestiynau ac Atebion".

Dogfennau Ychwanegol

Mae'r dogfennau ychwanegol canlynol wedi'u hatodi i'r hysbysiad hwn. I gael y dogfennau hyn, dewiswch enwau'r ffeiliau unigol isod.

Dogfennau cyfredol

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Dogfennau wedi'u disodli


0800 222 9004

Mae'r llinellau ar agor rhwng 8:30am a 5pm o ddydd Llun i ddydd Gwener.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.