Hysbysiad contract
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Chief Executive’s Service
Civic Centre, Pontypool
Pontypool
NP4 6YB
UK
Person cyswllt: Nicola Radcliffe
Ffôn: +44 7970968586
E-bost: nicola.ratcliffe@torfaen.gov.uk
NUTS: UKL16
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: www.torfaen.gov.uk
Cyfeiriad proffil y prynwr: http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0498
I.2) Caffael ar y cyd
Caiff y contract ei ddyfarnu gan gorff prynu canolog
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://supplierlive.proactisp2p.com/Account/Login
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://supplierlive.proactisp2p.com/Account/Login
I.4) Y math o awdurdod contractio
Awdurdod rhanbarthol neu leol
I.5) Prif weithgaredd
Gwasanaethau cyhoeddus cyffredinol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Provision for a customer relationship management (CRM) system
Cyfeirnod: T.4500
II.1.2) Prif god CPV
72000000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents
II.1.5) Cyfanswm gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 380 000.00 GBP
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.2) Cod(au) CPV ychwanegol
48000000
72212445
48445000
48781000
48782000
48783000
II.2.3) Man cyflawni
Cod NUTS:
UKL16
Prif safle neu fan cyflawni:
Torfaen
II.2.4) Disgrifiad o’r caffaeliad
The TCBC Customer Services team consist of 27 people who handle approximately 200,000 contacts via phone, face to face, email and social media per annum. The team work remotely as well as from offices in Pontypool, Blaenavon and Cwmbran. The current CRM is used to record all requests for service, these are passed to the service departments via the system or as email, depending on the service requirements. At present, there has been no integration undertaken with back office applications. Most information requests are not recorded to save time whilst handing contacts.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 36
Gall y contract hwn gael ei adnewyddu: Ydy
Disgrifiad o’r adnewyddiadau:
There is an option to extend the contract for a further period of up to 24 months in total
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol
III.1) Amodau ar gyfer cymryd rhan
III.1.3) Gallu technegol a phroffesiynol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.2) Amodau sy’n gysylltiedig â’r contract
III.2.2) Amodau perfformiad contractau
As stated in the procurement documents
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
02/12/2022
Amser lleol: 12:00
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
CY
IV.2.6) Yr isafswm cyfnod gofynnol i’r sawl sy’n tendro gynnal y tendr
Hyd mewn misoedd: 6 (o’r dyddiad a nodwyd i dendr ddod i law)
IV.2.7) Amodau ar gyfer agor tendrau
Dyddiad:
02/12/2022
Amser lleol: 12:00
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.2) Gwybodaeth am lifau gwaith electronig
Defnyddir archebion electronig
Derbynnir anfonebau electronig
Defnyddir taliadau electronig
VI.3) Gwybodaeth ychwanegol
The tender and all supporting documentation are only available from the Proactis Supplier Portal, which can be directly accessed following registration.
NB: Tender information and any questions and answers relating to the tender will only be available directly from the portal and will not be communicated by any other means.
Tender submissions will only be accepted via the portal and not by any other means unless otherwise agreed in writing by the Council.
E-Tender access information:
— Go to https://supplierlive.proactisp2p.com/Account/Login
You can access the opportunity by completing the following steps:
If you have not already signed-up to the Proactis Supplier Portal, click "Signup", complete the required information and then click "Register".
— Registration should only be performed once for each Organisation.
— If you think that someone in your Organisation may have already registered on this Portal then you must not register again.
— Please contact the Primary Contact in order to arrange access to the Portal.
An activation email will be sent to the email address of your primary contact.
Click on the link contained within the email to activate your account.
Sign into the Proactis Supplier Portal by entering your Login Name that you previously provided. Enter the temporary password that was provided in the activation e-mail.
Complete the Self Registration/Organisation Details. Click the < and > arrows to move from page to page; on page 8, create a new password.
Click "Complete Registration"
Click on the Red Box marked "Opportunities", type Torfaen in the box at the top of the page called "Search by customer reference, title or customer name..." and click "Search"
Identify the Opportunity with the title of “T.4500- Provision for a customer relationship management (CRM) system “and click the White Arrow in a Blue Circle on the right-hand side of the line.
Click "Register Interest" Then click the Telescope button on the left-hand side of the page, then enter "Torfaen" in the box at the top of the page called "Search by customer reference, title or customer name... and click "Search".
You will now see that the “T.4500- Provision for a customer relationship management (CRM) system “opportunity now to Private. Click the White Arrow in a Blue Circle.
It is recommended that you read the information provided in the documents that can be found if you click the line marked "Request Documents" before attempting to answer any of the questions.
(WA Ref:126113)
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
The High Court
Royal Courts Of Justice, The Strand
London
WC2A 2LL
UK
VI.5) Dyddiad anfon yr hysbysiad hwn
01/11/2022