II.2.2) Cod(au) CPV ychwanegol
85100000
II.2.3) Man cyflawni
Cod NUTS:
UKE44
II.2.4) Disgrifiad o’r caffaeliad
The NHS West Yorkshire Integrated Care Board (Kirklees Health & Care Partnership) are seeking a provider to deliver the provision of an Adult Integrated Musculoskeletal (MSK) and Pain Management service across Kirklees. This service will be delivered through a single point of access triage hub.
The high-level objectives of the Musculoskeletal & Pain Management service are:
• Provide a self-referral process via telephone/online/digital portal into the hub for patients to access physiotherapy, without needing to visit their GP first.
• Provides a single point of access service and triages all MSK, MSK related Physiotherapy, Rheumatology, Orthopaedic and Pain Management referrals.
• Provide a telephone-based Physiotherapy consultation and assessment where appropriate and empowers patients to self-manage through advice and guidance.
• Delivers a seamless pathway and wrap around care for patients. Having clinical oversight of a patient’s journey without the need to refer back to the GP for onward referrals or further diagnostics.
• Ensure patients receive the right care, at the right time, by the right clinician in the right place, first time.
• Provide a patient focused service, enhancing patient outcomes, patient choice, patient self-management and the patient experience.
• Improves the quality of care for patients as defined through the three elements of quality: patient safety, clinical effectiveness, and patient satisfaction.
• Deliver high-quality clinical outcomes through shared decision making and patient choice.
• Ensures that clinical, quality, and financial outcomes are fully aligned, integrated, and realised.
• Significantly reduces clinical variation for patients with MSK and pain management conditions through effective monitoring, planning and continuous service improvement to deliver streamlined care.
• Reduces low clinical value interventions, waiting times and numbers of referrals that patients are subject to for all MSK and pain management related conditions.
• Provides planned access for patients to MSK and pain management service provision, seamless integration between tiers of care.
• Provides a patient self-management function, particularly in relation to pain management that enhances patient quality of life and independence.
• To implement innovative practice on a continuous improvement approach putting patients at the heart of service transformation
• A service model that gains and keeps clinical confidence and has the potential to grow and develop.
• Efficiencies are realised, ensuring MSK provision is sustainable in the long term.
• Ensures that effective links with Podiatry/Podiatric Surgery and Secondary Care Rheumatology and Orthopaedic services are in place to minimise delays in accessing care or treatment where appropriate.
There are specific service elements of the Musculoskeletal & Pain Management service is required to deliver, including but not limited to:
• Triage Hub,
• Physiotherapy Consultation,
• MSK Community Physiotherapy,
• Clinical Assessment and Treatment Service (CATs)
• Services delivered within clinical thresholds,
• Holistic and Biopsychosocial Pain Assessment,
• Close working relationship with Secondary and Primary Care,
• Work with the ICB on future quality improvement/transformational development