Hysbysiad dyfarnu contract
Canlyniadau'r weithdrefn gaffael
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Hafod Housing Association
St Hilary Court, Copthorne Way, Culverhouse Cross
CARDIFF
CF5 6ES
UK
Ffôn: +44 2920675823
E-bost: procurement@hafod.org.uk
Ffacs: +44 2920672499
NUTS: UKL22
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.hafod.org.uk
Cyfeiriad proffil y prynwr: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA1147
I.2) Caffael ar y cyd
Caiff y contract ei ddyfarnu gan gorff prynu canolog
I.4) Y math o awdurdod contractio
Arall: Registered Social Landlord
I.5) Prif weithgaredd
Arall: Registered Social Landlord
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Provision of Housing Management System with Customer Relationship Management
Cyfeirnod: 2024H000072.00
II.1.2) Prif god CPV
48612000
II.1.3) Y math o gontract
Cyflenwadau
II.1.4) Disgrifiad byr
The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.1.7) Cyfanswm gwerth y caffaeliad
Gwerth heb gynnwys TAW: 1 381 099.20 GBP
II.2) Disgrifiad
II.2.2) Cod(au) CPV ychwanegol
72253200
72250000
48810000
48781000
48780000
48627000
48610000
48625000
II.2.3) Man cyflawni
Cod NUTS:
UKL22
II.2.4) Disgrifiad o’r caffaeliad
Hafod are seeking an intuitive Housing Management System, with Customer Relationship Management System, to better support our housing and tenancy management. We are taking a ‘customer first’ approach, in line with Hafod’s organisational strategy, to allow us to adapt to meet the needs of our Care, Support and Housing services better than before and to ensure we are compliant in providing safe assets and safe housing for our customers. We need to ensure that any transactions or enquiries made from our customers are recorded, through good CRM methods.
We are seeking to move to a streamlined systems landscape, where we rely less on point solutions and multiple integrations between various systems, which prove to be cumbersome for colleagues. Hafod has adopted a cloud first approach to our technology platforms and, as such, are seeking a Software as a Service (SaaS) system as part of our tender. This approach is clearly outlined in our Digital Strategy.
The key deliverables for this project are:
-Ensuring our services and systems are aligned to our customer needs and preferences
-Driving service and customer-based process and delivery efficiencies through the use of technology
-An integrated, modern HMS to manage our tenancies, assets, repairs and planned works.
-A system that captures data for our new builds at the beginning of the lifecycle to inform colleagues across the organisation.
-A consolidated system landscape that has the ability to be flexible in changes to the organisation or provision of our services.
-Shift to a SaaS solution, per our Digital Strategy
-Improved access to documents from centralised storage
-Improvement in data reporting and the ability to capture more qualitative data.
-Better capture, recording, quality and monitoring of our customer and asset data.
-Aligning customer information from across the organisation in one place, creating a clear customer journey for our colleagues
-Increased opportunities for our customers to self-serve
-Seamless/improved integration with our new Finance System and other systems currently in use or introduced in the future.
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: quality
/ Pwysoliad: 70
Price
/ Pwysoliad:
30
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
IV.2) Gwybodaeth weinyddol
IV.2.1) Cyhoeddiad blaenorol mewn perthynas â’r weithdrefn hon
Rhif yr hysbysiad yn OJ S:
2023/S 000-034398
Section V: Dyfarnu contract
Rhif Contract: 2024H000072.00
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
25/07/2024
V.2.2) Gwybodaeth am dendrau
Nifer y tendrau a ddaeth i law: 4
Nifer y tendrau a ddaeth i law gan BBaChau: 3
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau yr UE: 0
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau nad ydynt yn aelodau o'r UE: 4
Nifer y tendrau a ddaeth i law drwy ddulliau electronig: 4
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
CIVICA UK LIMITED
Southbank Central, 30 Stamford Street
London
SE19LQ
UK
Ffôn: +44 7936882670
NUTS: UKI
BBaCh yw’r contractwr:
Na
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Cyfanswm gwerth y contract/lot: 1 381 099.20 GBP
V.2.5) Gwybodaeth am is-gontractio
Section VI: Gwybodaeth ategol
VI.3) Gwybodaeth ychwanegol
(WA Ref:143644)
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Ffôn: +44 2079477501
VI.5) Dyddiad anfon yr hysbysiad hwn
07/08/2024